Privacy Policy

Overview

This Privacy Policy explains what personal data Alfathan Tour and Transport (operated by PT Anak Nusantara Mendunia) collects when you visit this website, contact us via WhatsApp, or book a trip or vehicle rental with us, and how that data is used and protected.

Data We Collect

• Contact details you provide: name, phone/WhatsApp number, and email address (via booking forms or WhatsApp chat).
• Booking details: travel dates, destination/route, vehicle type, passenger count, and payment status.
• WhatsApp conversation content when you message us, including via our official WhatsApp Business Platform number, so our team can respond to and follow up on your inquiry.
• Basic website usage data (pages visited, general location, device type) collected automatically via Google Analytics.
• Ad-click identifiers (such as a Meta "click to WhatsApp" ad reference or a Google ad click ID) when you reach us through an advertisement, used only to measure ad performance.

How We Use Your Data

• To process and confirm your booking, and to communicate with you before, during, and after your trip.
• To follow up on inquiries that have not yet resulted in a booking.
• To measure whether our advertising leads to real bookings (via Meta Conversions API and Google Ads conversion tracking), so we can improve ad targeting. We do this using the ad-click identifiers described above — never by selling or sharing your personal conversation content with advertising platforms.
• To improve this website and our services based on general, aggregated usage patterns.

Data Sharing

We do not sell your personal data. We share limited data only with: (1) Meta and Google, strictly for ad-conversion measurement as described above; (2) WhatsApp/Meta, as the platform we use to send and receive your messages; and (3) service providers who host our website and systems, under confidentiality obligations. We do not share your data with any other third party without your consent, except where required by law.

Data Retention & Security

We keep your booking and conversation data for as long as needed to provide our services, maintain business records, and comply with legal obligations, after which it is deleted or anonymized. We take reasonable technical and organizational measures (including encrypted storage of sensitive credentials) to protect your data from unauthorized access.

Your Rights

You may ask us to access, correct, or delete your personal data, or to stop using it for ad-measurement purposes, at any time by contacting us using the details below. We will respond within a reasonable time.

Contact

Questions or requests about this Privacy Policy can be sent to info@alfathantourandtransport.com or via WhatsApp at +62 851 1997 1449.